The County is required to develop procedures for investigating and tracking Title VI complaints filed against the County and to make these procedures for filing a complaint available to the general public.
Submission of Complaint
If a customer believes he/she has received discriminatory treatment by Tulare County’s transit system on the basis of race, color or national origin, the customer will have the right to file a complaint with the Transit Title VI Compliance Coordinator. The complainant or his/her representative shall complete a complaint form as shown in Exhibits C and D. Complaint forms can be downloaded below or retrieved in person at the following locations
Tulare County Resource Management Agency
TCAT Title VI Compliance Coordinator
5961 S. Mooney Boulevard
Visalia, CA 93277
MV Transportation
525 North Cain Street
Visalia, CA 93292
English Title VI Complaint Form
Spanish Title VI Complaint Form
Portuguese Title VI Complaint Form
Tagalog Title VI Complaint Form
The complaint form can be mailed or hand-delivered to:
Tulare County Resource Management Agency
TCAT Title VI Compliance Coordinator
5961 S. Mooney Boulevard
Visalia, CA 93277
Submission of Complaint to the Department of Transportation
The complainant may also file a complaint directly to:
FTA Office of Civil Rights
Title VI Program Coordinator
East Building, 5th Floor – TCR, 1200
New Jersey Avenue, S.E.
Washington, D.C. 20590.
Caltrans District 6
Title VI Coordinator
1352 W. Olive
Fresno, CA 93778-2616
Investigation of Complaints
Upon receipt of the complaint, the Compliance Coordinator will review it to determine if TCAT has jurisdiction. As appropriate, the complaint will be investigated and a determination made. A formal investigation will be confidential and will include, but is not limited to, details of the specific incident, frequency and dates of occurrences, and names of any witnesses. The claimant will be notified in writing of the resolution.